All questions.

WhatsApp us the building you like and your move-in month. We'll agree on a time over WhatsApp and meet you at the guardhouse or lobby. Not nearby? We can show you the room on a live video call, or a friend or family member can view it for you. If you'd like to see more before you decide, we can send you extra photos or a video of the room first.

Once you've chosen a room, tell us on WhatsApp, then make your first deposit payment by bank transfer to Key Coliving PLT's company account (Maybank). It's usually one month's rent, which is half of the two-month deposit. The room is held for you only once the money reaches us. Being sent an agreement doesn't hold a room on its own; only the payment does. It's first come, first served, and once your payment arrives we stop showing the room to anyone else. This isn't an extra charge, because it's part of your deposit.

Once your first deposit payment reaches us, we send you an onboarding link. You fill in your details, upload your IC (front and back), or your passport and visa if you're not Malaysian, and e-sign the tenancy agreement on your phone in a few minutes, with nothing to print. Please sign within 7 days. Your tenancy is confirmed only once the agreement is signed. After signing, you can log in to the tenant portal at tenant.keycoliving.com with your phone number and the last 4 digits of your IC or passport. We handle your data under the PDPA as set out in our Privacy Notice.

The standard term is 12 months. At Cypress Condo the agreement ends on a UTAR semester-end date, so it matches your studies. Shorter terms are possible but the monthly rent is higher, so send us your dates and we'll give you a price.

The security deposit is two months' rent. Your first deposit payment (usually one month's rent) is part of it, and you pay the rest on move-in day. On top of that, each person pays an access card deposit: RM50 per card at Cypress Condo or RM100 per card at our other buildings. The Kota Perdana terrace house has no access cards, so there's no card deposit there. If you take a parking bay, there's also a parking deposit. Deposits are paid only by bank transfer to Key Coliving PLT's company account (Maybank); the FPX link is for rent, not deposits. The deposit is refunded after you move out, following the tenancy agreement.

On move-in day you pay: the rest of the two-month deposit, the access card deposit for each person, the parking deposit and parking rent if you take a parking bay, and your first month's rent counted by day (monthly rent ÷ days in that month × the days you stay that month, counting your move-in day). Your payment is applied in that order. Rent starts from the day you move in, not the day you booked. Once this is paid, we send you your door code and the move-in guide.

Rent includes water, electricity (except your room's air-con), Wi-Fi and common-area cleaning, and the room comes fully furnished. There's no agent fee and no agreement fee. Apart from rent, you pay the deposits, your own air-con usage (rooms with a metered air-con only), and parking if you take a bay. Stamp duty on the tenancy agreement is paid by the tenant, as the agreement says.

Your room's air-con runs on the room's own sub-meter, so you pay only for what you use: RM0.63 per kWh at Cypress Condo and RM0.70 per kWh at our other buildings. Each month's usage is billed with the next month's rent. Fan rooms and rooms with air-con included in the rent pay no air-con charge, and the room listing tells you which type each room is.

Rent is due between the 1st and the 7th of each month. If your room is set up for FPX, you can pay through the FPX link in the tenant portal (a RM1 FPX fee applies to each payment). Or pay by bank transfer to the account named on your bill. On the tenant portal at tenant.keycoliving.com you can also see your bills, send your transfer slip and get receipts. Only pay into the account named on your bill, and if anyone asks you to pay somewhere else, check with us first.

Common areas (kitchen, living area and shared bathrooms) are cleaned every week at Cypress Condo, Kerinchi Residence and Fajaria Condo, and every two weeks at JRK Convena, M Vertica, Villa Seri Puteri Condo and the Kota Perdana terrace house. Each room page shows its home's schedule. Keeping your own room tidy is up to you. Every room is deep-cleaned before a new tenant moves in.

Yes. The shared kitchen has an induction cooker, a fridge, a microwave and a water dispenser. For safety, gas stoves aren't allowed and there's no cooking in bedrooms. Please clean up after cooking so your housemates can use the kitchen too.

Friends and family are welcome during the day, as long as you keep the noise down for your housemates. Overnight guests can stay up to 2 nights a month. Register them on the tenant portal before they arrive, and ask us first if they need to stay longer. In female-only units, male visitors can come only in the daytime and only when your housemates agree, and they can never stay overnight. Some female-only units don't allow male visitors at all, so check with us first.

Yes, in our larger rooms that suit two people. Both of you need to be registered with us, and where the building uses access cards, each of you gets your own card and pays its card deposit. Rent for two is a little higher than for one. If your partner moves in later, please register them with us first.

Yes. Right now we have two female-only units, both at Cypress Condo, and our other units are mixed. Tell us your preference when you contact us and we'll show you the right rooms.

Rooms are fully furnished with a bed, mattress, wardrobe, desk, chair, curtains and a fan or air-con. Bring your own bedsheets and pillow (some rooms come with them, so ask when you book), hangers, toiletries and laundry detergent. Any appliance you bring should be 1,000W or less, so ask us first about anything stronger. Personal mini-fridges and portable air-conditioners aren't allowed.

Parking isn't included in the rent. Where a bay is available, it's charged separately (parking rent plus a parking deposit), so ask us for the price when you book. In condos we also register your car plate with management for a parking card or sticker. Parking is free only at the Kota Perdana terrace house.

Yes, every unit has high-speed Wi-Fi at no extra cost. If the signal in your room is weak, tell us and we'll add a repeater or move the router. The Wi-Fi name and password are on the Home page of the tenant portal and in your unit's WhatsApp group.

About 2 to 3 months before your agreement ends, we'll ask whether you want to renew. Renewals usually stay at the same rent. If you're not renewing, tell us in writing (WhatsApp, email or the tenant portal) at least 30 days before your end date, as the agreement requires. Without that notice there is a short-notice fee of one month's rent. We'll always tell you before anyone comes to view the room.

Yes, in one of the two ways the agreement sets out. Walk away: tell us in writing, and the deposit is kept. If you gave at least 30 days' written notice, paid everything up to your last day, left the room clean and returned all cards and keys, we give back RM200 of it as goodwill. Or find a replacement tenant we approve: you pay the rent for any days between you leaving and them moving in, plus a RM100 admin fee, and your deposit is refunded less any unpaid bills, cleaning or damage. Your access card deposit comes back when you return the cards.

After you move out, we check the room with you (or you send us a video) and send you a settlement that lists every item. The deposit is refunded within the time set in the tenancy agreement, which is 30 days, and in practice it's often sooner. We deduct only for things like unpaid rent or bills (including your last month's air-con), cleaning, damage beyond normal wear, cards not returned, or leaving before the agreement ends.